Thousands of O2 users stuck offline in mobile phone blackout

O2 data not working as company has network issues

O2 has confirmed problems with mobile data across its network this morning (Thursday, December 6, 2018).

). O2 says technical teams are working "extremely hard to resolve this".

It has 25 million direct customers, but also provides services for the Sky, Tesco, Giffgaff and Lycamobile networks.

The company is blaming software issues at one of its suppliers for the problems.

O2 customers across the United Kingdom have been hit by a network outage that has left them unable to use 4G and data services, meaning they can't access the internet without a Wi-Fi connection.

Calls are still working, O2 said.

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Many users will have received an alert to their handsets warning of the drop in service.

However, some users are reporting that they're also unable to make voice calls or send text messages, so the full scope of the problem is unclear at present.

Mobile network O2 has said it is investigating a technical fault that has left thousands of mobile customers unable to get online. Our technical teams are investigating. "We apologise for any inconvenience". "Updates will be shared here as soon they are available".

The Telegraph confirmed that some customers of these other networks were also affected by the outage.

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