Mobile Customers to Get Free Pandora Subscriptions, $25 Live Nation Tickets

T-Mobile’s next ‘Un-carrier’ target: Customer service

As part of Team of Experts, T-Mobile is dedicating 30-40 employees to customer groups so that you've always got instant access to someone to help you out. T-Mobile introduced Team of Experts, which is a small, dedicated team of customer service reps who serve a particular area of the country.

These perks will be rolling out to amphitheaters/event centers nationwide and numerous perks will be offered through the T-Mobile Tuesdays app. That alone should make for a better customer service experience.

You'll still get a robot answering the phone when you initially call in, but will then automatically be moved over to a real person. That's right, no more shouting "Representative!" into the abyss. Instead, you'll be able to talk to a living, breathing human. There were three big announcements, including Team of Experts, a new partnership with Live Nation, and free Pandora Plus for all customers.

Customers can contact their team via call, text message, the T-Mobile app and soon through Amazon Echo or Google Home voice commands.

You'll also be able to use Team of Experts to schedule calls at a time that's convenient for you, see pictures of your Experts in the T-Mobile app to develop a more personal relationship with them, and more. Essentially, T-Mobile's deal with Live Nation means that its customers will be able to purchase tickets to sold out shows (or buy seats in sold out sections), which is certainly a nice little bonus. "Expect to hear more". T-Mobile has also arranged to allow its customers fast-lane entry at some amphitheater shows, along with $25 lawn seats in magenta chairs and "exclusive concessions" at a T-Mobile bar that is restricted to customers only.

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T-Mobile CEO John Legere accepts the award for CEO of the Year at the 2018 GeekWire Awards. While that reveal was certainly an exciting one in this age of automated customer service lines, it wasn't the only thing T-Mobile had to announce.

On August 28, T-Mobile is offering a year-long subscription to Pandora Plus for free.

Pandora Plus also includes unlimited skips and replays as well as offline listening - features not available to customers listening to Pandora's free, ad-supported tier.

Once you have the code, you'll need to redeem it through Pandora before September 3 in order to unlock your free year of service.

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