Pizza Hut Got Hacked And Didn't Alert People For Two Weeks

Pizza Hut data breach shows need for board control

Rather than post a statement on its website, though, the chain opted to contact customers it believes were impacted individually - and worse, from their prospective, to wait until two weeks after the breach had occurred.

Pizza Hut told customers by email on Saturday that some of their personal information may have been compromised.

"Pizza Hut U.S. experienced a brief third-party security intrusion on our website and mobile app that compromised the information of a limited number of customers".

According to the email, shared on social media by some of the victims, Pizza Hut classified it as a "temporary security intrusion", that was carried out between the morning of October 1 and midday October 2, which affected information of some customers who visited its website or mobile app during the 28-hour period.

"Pizza Hut identified the security intrusion quickly and took immediate action to halt it", the fast food chain added.

Pizza hut claims less than 1% of visits for the week were affected.

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Several customers say they've had their back accounts cleared or suffered other financial damage.

According to the notification sent out to customers, Pizza Hut the data breach stemmed from a vulnerability on the company's website.

"Ensuring call centre and customer support staff are geared up to respond, with key facts and how customers can protect themselves and their data, goes some way to demonstrating the company has customers' interests at the heart of the breach", she said.

The failure to notify customers immediately after the breach was discovered has potential legal implications, according to technology and digital media specialist law firm Kemp Little.

The security researcher explained that waiting two weeks to inform affected users means that "the individuals were unable to block or change their cards, which in turn meant that the fraudulent data stolen facilitated further cybercrime in the form of credit card fraud, which is always the worry with data breaches".

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