Uber introduces In-app chat and multi-destination features for Indian commuters

Uber Uber app Uber in-app chat Uber India Uber India app Uber chatting option Uber chat option Uber add multiple locations

A commitment to safety for both riders and driver-partners is essential to the Uber experience. "We took this feedback to heart", said Pradeep Parameswaran, head of central operations of Uber India.

The feature, available in multiple languages, will allow a driver and the rider to talk to each other without disclosing their phone numbers, something users would have been forced to do if resorting to third party messaging apps like WhatsApp - as you can imagine, this has in the past has ignited privacy debates. This will also prevent them from switching between apps and incur call charges. It will create the better communication between them.

How does the In-app chat feature will work?

Uber Technologies Inc is pulling a heavily criticized feature from its app that allowed it to track riders for up to five minutes after a trip, its security chief told Reuters, as the ride-services company tries to fix its poor reputation for customer privacy.

Uber is making it easier and more convenient for drivers and riders in India to communicate with each other and check their whereabouts. Both riders and driver partners will see if their chats are delivered and read.

In that Uber feed, he has to click on the "Contact" and then on "Chat".

During a POOL trip, the feature lets the driver partner know which rider sent the chat.

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This aid to have the proper conversation between them.

In an effort to protect customer privacy and better its image, Uber Technologies has chose to remove a feature that allows it to track riders for five minutes after their trip, Reuters reported. Whether it's a ride to the airport and the rider needs to pick up a friend enroute or going home after dinner, and need to drop off a loved one on the way. Have you ever booked a cab, when you need to halt mid-way to pick up or drop someone, or if you sometimes had to re-route a bit to drop someone? Within in the few taps on the apps while we are requesting for a ride we can add the various stops.

How the Multi-Destination app Works?

However now, with the latest Uber update, you will be able to add multiple stops along your route.

We have to insert the addresses of the additional stops. However, do keep in mind that Uber advises each stop to be around 3 minutes or less.

But users and privacy advocates harshly criticised the move, saying it was inappropriate for the company to gather data on where its users were physically located if the information wasn't needed for booking a trip.


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